In light of the Governor’s Executive Order, and our commitment to fighting the spread of COVID-19, our clinics have implemented the following procedures in an effort to maintain a safe environment for our employees and clients, as required by Executive Order and IOSHA:


  1. Employee and Client Health Screening


  1. At the beginning of their shift, all employees may be asked the following questions:
  1. Are you experiencing any symptoms related to COVID-19, including but not limited to a fever, dry cough, trouble breathing?
  2. Have you been in contact with a person known to be positive for COVID-19?
  1. Employees will be further required to:
      1. Submit to a temperature screening at the request of any supervisor during their shift.
      2. Stay home if they are sick and/or have a fever and must be fever free for at least 72 hours without the use of fever-reducing medicine to return.
      3. Immediately go home if they develop symptoms of a fever
      4. Notify any supervisor if they are sick or experiencing symptoms related to COVID-19
  2. Clients may be asked the following questions before being admitted into the clinics:
      1. Are you experiencing any symptoms related to COVID-19, including but not limited to a fever, dry cough, trouble breathing?
      2. Have you been in contact with a person known to be positive for COVID-19?


  1. Clients experiencing symptoms of COVID-19 or having been in contact with an individual known to be positive for COVID-19 may be required to:
      1.  Cancel their appointment
      2. If the animal must be seen in-person, the ill owner should have a healthy family member or friend bring their sick animal to the veterinary clinic.


II Enhanced cleaning and disinfected protocols


  1. All workstations, keyboards, doorknobs, countertops, and other “high-touch” surfaces will be cleaned regularly by employees. In-between cleanings, these surfaces will be wipes down by employees throughout the day, particularly after use.
  2. All surfaces in exam rooms, stethoscopes and other tools will be cleaned between uses.


III Enhances Personal Hygiene


  1. Clients and employees are encourages to wash their hands in the designated areas and we strive to have hand sanitizer and tissues available for public use if supplies permit.  Remember to:
      1. Wash your hands with soap and water for at least twenty seconds as frequently as  possible
      2. Use hand sanitizer when available
      3. Covering coughs and sneezes (into the sleeve or elbow, not hands)
      4. Do not shake hands
  2. Trash cans are available throughout the clinic.


IV Social Distancing Requirements


  1. We have evaluated our team and made accommodations to allow for the fewest number of employees to be in office at any given time.
  2. Employees and clients are required to maintain a six – foot distance from each other as often as possible.
  3. Employees and clients are encouraged to wear a face make or covering at all times.
  4. To maintain social distancing the doctor/staff may ask to remove your animal from the exam room for PE or other diagnostic procedures. 
  5. We may postpone or reschedule your appointment in order to maintain an appropriate number of people inside our office to maintain social distancing requirements
  6. All clients should come with no more than 1 person per patient in our office per appointment.
  7. We have curbside service available when requested by owners to minimize contact.
  8. We can offer direct admission for clients and patients to exam rooms from their cars rather than from the lobby if you request
  9. For curbside or direct admission, please contact us directed upon arriving the lot to be checked in and check availability prior to your appointment. 
  10. We offer online pharmacy for medication refills and veterinary diets.
  11. Any clients purchasing retail items may be required to wait in order to maintain social distancing requirements posted on the lobby entrance.


V Office Hours 


  1. Our office hours are as posted
  2. For those in the 65 years or over or individuals with high-risk conditions group, we can make available appointments earlier or later.


VI Questions or Concerns?


  1. Please contact our offices at the numbers listed above to schedule an appointment.
  2. Visit us online at or Face Book for updates
  3.  Use our online forms to complete information prior to your appointment.


These policies are subject to changes per the need of our clinics and in order to comply with all order, opinions, and regulations from federal, state or local government or administrative agencies, including Executive Orders and IOSHA requirements.